This course is aimed at making you understand the need to improve your customer service skills in your school. It exposes you to a simple definition of customer service and gives insight into identifying who your customers really are. 

Additionally, it helps you understand the needs of the customers and how to meet those needs, and what can go wrong in your school when the customers' needs are not met. It touches on some things to do to create a good impression and to maintain a good relationship with the customers. 

It also emphasises the need to care for online prospects. With the acronym TREAT, Nancy explains the needs of the customers in details in a way that leaves no stone unturned for the students to understand what is expected of them. 

She also gives strategies for training and improving the customer service skills of every employee in the school.. starting from the f\gatemen to the front desk officers and the management team. 

A certificate of completion is available at your request. Send an email to info@nancyekpezu.com and copy pezusmithconsulting@gmail.com to request a certificate of completion. 

The course is a little over two and a half hours. and has an accompanying workbook. There are 9 videos in all and each video has some activities. Please endeavour to complete every activity.