This course is aimed at making you understand the need to improve your customer service skills in your school. It exposes you to a simple definition of customer service and gives insight into identifying who your customers really are.
Additionally, it helps you understand the needs of the customers and how to meet those needs, and what can go wrong in your school when the customers' needs are not met. It touches on some things to do to create a good impression and to maintain a good relationship with the customers.
It also emphasises the need to care for online prospects. With the acronym TREAT, Nancy explains the needs of the customers in details in a way that leaves no stone unturned for the students to understand what is expected of them.
She also gives strategies for training and improving the customer service skills of every employee in the school.. starting from the f\gatemen to the front desk officers and the management team.
A certificate of completion is available at your request. Send an email to firstname.lastname@example.org and copy email@example.com to request a certificate of completion.
The course is a little over two and a half hours. and has an accompanying workbook. There are 9 videos in all and each video has some activities. Please endeavour to complete every activity.
Hello!I'm Nancy Ekpezu... You're Welcome to My Virtual Office.
I am the one you call when you need to recruit employees and improve the administration, management and work culture in your school or organisation.
Call me now at +2348035880367, or send a mail to firstname.lastname@example.org and copy email@example.com.
As a Professional Administrator, Management Consultant and Life Coach, I'm here to help you recruit, build capacity and improve productivity in your organisation for sustainability.
I am on a mission to help you create the right administrative structure and system for organizational effectiveness while building the capacity and competence of your workforce and staff for optimum performance and sustainability. In other words, when you work with me, your organisation functions efficiently and effectively saves cost and becomes sustainable.
I work with different organisations and schools and I also teach and share content in school administration, performance management, customer service and personal development. Having worked in the education space since 1994 and served as a school administrator in four reputable schools across various geographical locations in Nigeria since 2005, I have a mission to help you improve administrative and management skills for productivity in your organisation.
Blogs & Podcast
Read Or Listen to My Broadcasts
Join ME for my free regular blogs, podcasts and live video broadcasts on Facebook and Instagram where I educate the public on best administrative practices, tips, strategies and provide evidence-based information for high-performance leverage.
Also, check out my youtube channel Nancy Ekpezu for video content on school and workplace administration and management.
Join my Facebook group Educational Administration Network, and connect with me on LinkedIn.
As Founder & Lead Consultant at Pezu Smith Consulting, a firm dedicated to tackling administrative and management issues in schools and small to medium-sized organisations. We offer Team and One-one-One coaching for executives on leadership and management. We also have strategic planning sessions with organisations. We train on various admin and management topics. We recruit for organisations.
We do startups for schools and other organizations.
We offer training programs and workshops focused on teaching administrators, and other management professionals about Education and Workplace Administration, Personal Leadership, Performance Management, Strategic Planning, Customer Service, Team Building and more.
There are several pre-recorded online courses to choose from and complete at your pace.
Pezu-Smith Consultingoffers bespoke services to schools and other organisations in Nigeria and beyond. It was founded in 2018 by Nancy Ekpezu, out of a desire to help organisations build proper structure, have proper operations systems and increase their productivity through capacity building of their staff, for better performance.
Our core values are ethics, professionalism, integrity and excellent customer service.
Our core areas of service include...
Administration and Management
Recruitment Services for Schools and other organisations
Personal Development/ Life Coaching
Team Training and Capacity Building
Customer Service Training and Courses
Boarding House Management and Administration
Strategic Planning Sessions for Schools and other Organisations.
Authoring and sale of relevant books for educators, administrators and managers
A few of the clients of Pezu Smith Consulting include Totsland Schools, Abuja, Emeraldfields Schools(Calabar), Blooms and Daisies Schools (Calabar), Surefoot International School (Calabar), Palm Court Creche and Schools, Brickhall Schools (Abuja), Doveland International Schools (Abuja), Engreg Schools (Lagos), Marvangel Kids Schools (Lagos), Awara's Academy, Lordswill Academy (Abuja), Groomville International School, Brixtonn International School, Packway Consulting and Blooming Greens Schools, amongst others.